Modify the Status of an Order
ORDER MANAGEMENT > ORDER > ORDERS
You can modify the status of an order from the Order Details panel. This includes putting an order on hold, resuming an order, or canceling an order.
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1.
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Use the Scope selector to select the scope that you want. |
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2.
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Filter the listing as necessary. |
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3.
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Double-click the order that you want to modify. |
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4.
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In the Details panel toolbar click  Shipment Status Change. |
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5.
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Click the Shipment Status drop-down then select the new status from the available options. |
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When you are finished, click OK. |
The order status is updated.
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In the Details panel toolbar click  Hold Order. |
The Request Order Status Change dialog appears
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2.
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In the Reason drop down, select the reason why you want to put the order on hold. |
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In the Note text box, add a note to further define your reason. |
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When you are finished, click  OK . |
The dialog closes, and The order is currently being processed message is displayed at the bottom of the panel followed by the 
Refresh icon.
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5.
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Click Refresh to view the change in status. |
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In the Orders list on the Orders page, find the order that you want to modify. |
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2.
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Double-click the order. |
If the Order's Status is On Hold, a 
Resume Order button appears at the bottom of the panel.
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3.
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Click the Resume Order button. |
A message, The order is currently being processed is displayed at the bottom of the panel followed by the Refresh icon.
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4.
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Click Refresh to view the change in status. |
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